Financial terms
Payment, Cancellation and Refunds
Effective 20 August 2026. These rules cover Tutora Pro; student course payment through Tutora has not launched.
01
Service seller and price
Tutora Pro is sold by sole proprietor Pokulytyi Maksym Volodymyrovych, Ukrainian tax number 3323110774, without VAT. Standard price: UAH 699 monthly or UAH 6 990 for twelve months. Before paying, the User receives the final sum, period, scope, start date, and these rules. A written personal offer governs that specific order where different.
02
Current payment method
Until checkout launches, payment is only a direct UAH transfer to business IBAN UA583220010000026004380052575 at UNIVERSAL BANK, recipient: sole proprietor Pokulytyi Maksym Volodymyrovych. The reference identifies Tutora Pro, period, and Author Account email without passwords or sensitive data. The User checks the details against the individual payment instruction before transfer. Tutora never asks for CVV, PIN, or a full card number. The User bears any fee charged by their bank.
03
Activation and confirmation
Pro is activated after the payment is credited and clearly identified. Unless disclosed otherwise before payment, activation occurs by the end of the next business day after identification. Period dates are emailed to the account. If identification fails, support requests only a receipt or safe transaction reference.
04
Immediate start of the digital service
A consumer requesting activation before the statutory withdrawal period expires must separately and clearly request immediate supply and acknowledge the statutory consequences of full digital-service performance. Without that confirmation, Tutora follows a process that preserves the lawful withdrawal right.
05
Cancellation and no automatic charge
An IBAN transfer is one-off: no card is stored and there is no automatic charge or renewal. The User may state at any time that no new period is wanted; paid access continues to its end date. Account deletion is separate and is not automatically a refund request.
06
Refund grounds
A full refund applies to cancellation before activation, verified duplicate or mistaken payment, Tutora’s inability to provide paid access, and other statutory cases. For a non-conforming digital service, Tutora first restores conformity free of charge within a reasonable time; if impossible, statutory price reduction, termination, and refund apply. A voluntary pro-rata refund for unused time may be agreed without limiting mandatory rights.
07
How to request a refund
Email support@tutora.com.ua from the account address with name, date and amount, period, reason, requested remedy, and a receipt without excessive bank data. Tutora acknowledges, may verify identity, and asks only necessary questions. The decision and calculation are given in writing; a refusal explains the reason and right to contact an authority or court.
08
Refund timing and method
An approved refund is initiated without undue delay and within the applicable statutory deadline. It is returned by bank transfer to the payer using the same route where possible; a different account requires ownership verification and the payer’s written consent. Bank posting time is outside Tutora’s control. Marketplace, split payment, chargeback, and Author-course refunds will be governed separately before launch.